Datacenter Maintenance
& Operations
Certified engineers. Proactive maintenance. Emergency response in hours — not days. We keep your infrastructure online so your team can focus on what matters.
76+
Countries covered
EMEA, APAC & LATAM
99.97%
Maintenance SLA adherence
Across all contracts
<4hr
Average on-site response
Critical SLA tier
500+
Datacenter engagements
Since 2014
Everything Your Datacenter Needs
From scheduled preventive visits to 2am emergency callouts — our engineers show up, qualified and equipped.
Preventive Maintenance
Scheduled inspection, cleaning, firmware updates, and hardware health-checks to eliminate failures before they happen. We maintain your kit — not just react to it.
- Quarterly / bi-annual schedules
- OEM-grade tooling & diagnostics
- Comprehensive maintenance logs
- Firmware & driver alignment
Break-Fix & Emergency Repair
When hardware fails, every minute costs money. Our certified engineers are dispatched within hours — globally — with parts, tooling, and authorisation to act.
- 4-hour on-site SLA available
- Carry-in parts stock for common platforms
- OEM-authorised repair capabilities
- 24/7/365 emergency dispatch
Hardware Lifecycle & IMACs
Install, Move, Add, Change — and decommission. We handle the physical side of your infrastructure lifecycle, from racking new equipment to secure asset disposal.
- Rack & stack to OEM spec
- Asset tagging & inventory control
- Certified data erasure (NIST 800-88)
- Recycling & WEEE compliance
Structured Cabling & Patching
Messy cabling kills airflow, masks faults, and complicates changes. We design, implement, and remediate your cable plant — copper and fibre, end to end.
- TIA/EIA-568 compliant installations
- Fibre splicing & OTDR testing
- Patch panel and tray management
- Cable labelling & documentation
Environmental & Power Monitoring
Temperature, humidity, power draw, and airflow anomalies are early warnings of imminent failure. We integrate sensors and alerts into your existing DCIM or SNMP framework.
- Thermal imaging surveys
- PDU & UPS health-checks
- Airflow hot-spot analysis
- DCIM integration & alerting
Third-Party Maintenance (TPM)
Extend the life of post-warranty equipment with certified TPM coverage — often at 50–70% of OEM support costs, with equivalent or better SLA performance.
- Multi-vendor support contracts
- NetApp, HPE, Dell, IBM, Cisco & more
- Flexible SLA tiers (NBD to 4-hour)
- No hardware end-of-life cliff
Response Times That Mean Business
Every contract is backed by a written SLA. We don't hide behind tickets — we send an engineer.
Critical
First response
2 hours
On-site
4 hours
Coverage
24 / 7 / 365
Standard
First response
4 hours
On-site
8 hours
Coverage
Business hours
Extended
First response
8 hours
On-site
Next day
Coverage
Business hours
Custom
First response
Bespoke
On-site
Bespoke
Coverage
Bespoke
All SLAs are contractual commitments backed by service credits. Custom tiers available for mission-critical environments.
We Maintain What
You Already Have
Our engineers hold active certifications from every major OEM. Whether you're running HPE ProLiant in Frankfurt, Cisco UCS in Singapore, or a mixed-vendor environment across 20 sites — we have the hands and the expertise.
We're also vendor-agnostic: we'll tell you honestly when third-party maintenance makes more sense than renewing an expensive OEM contract — and then we'll deliver it at a fraction of the cost.
From Call to Resolution
A simple, repeatable process — whether it's a scheduled maintenance visit or a 3am P1 callout.
You raise a ticket or call us
Via our portal, phone, or email. Our NOC acknowledges within 15 minutes, 24/7.
Engineer is dispatched
Local certified engineer assigned. Parts sourced from regional stock if needed.
On-site within agreed SLA window
Engineer arrives with the right tools, parts, and authorisation to work.
Issue diagnosed & resolved
Full diagnostic report. Root cause analysis for all P1/P2 incidents.
Documentation & sign-off
Maintenance report delivered same day. Asset records updated.
Monthly review & trend analysis
Your SDM reviews patterns, flags risks, and recommends preventive actions.
Not a Reseller.
Not a Call Centre.
Actual Engineers.
Most "managed services" companies sub-contract to whoever is cheapest and available. We don't. Our network of 500+ vetted, certified engineers spans 76 countries — and every one of them is accountable to your SLA, not a generic ticket queue.
Your dedicated Service Delivery Manager knows your environment, your contacts, and your escalation path before anything goes wrong — not after.
- Single point of contact — your SDM knows your kit
- Global reach with local expertise — no cold dispatches
- OEM-grade work without OEM support pricing
- Contractual SLAs with service credits — not best-efforts
- Full audit trail and asset documentation
- Proactive maintenance reduces unplanned downtime by up to 60%
- No lock-in — we work alongside your existing OEM contracts
- Transparent pricing — no hidden call-out or parts fees
Ready to Protect Your
Infrastructure?
Tell us about your environment — number of sites, platforms, and the SLA you need. We'll come back with a tailored proposal within 24 hours.
No obligation. No sales pressure. Response within 24 hours, guaranteed.