Smart Hands & Feet
On Demand
Your certified local presence — anywhere in the world. When your team can't be there physically, ours can. Dispatched within hours, guided by you, documented to the last cable.
76+
Countries
Active engineer network
200+
Colocation sites
Pre-approved access
< 4hr
Emergency dispatch
Average response time
98.9%
First-time fix rate
Smart Hands engagements
Every Physical Task. Zero Travel.
If it requires someone to be physically present, we can do it — at any site, in any country, on any hardware.
Rack, Stack & Cable
New hardware arriving at a remote site with no local IT team? We receive, unbox, rack, cable, and power-on to OEM spec — sending you photo documentation before we leave.
- Hardware receiving & inspection
- Rack & stack to OEM specification
- Structured copper & fibre cabling
- Photographic handover report
Eyes & Ears On-Site
Need someone to read a console screen, reseat a cable, or press a button while you work remotely? Our engineer is your physical presence — guided by you in real time.
- Console port access & KVM support
- LED / indicator status reporting
- Remote-guided troubleshooting
- Live video bridging available
Hardware Swap & Break-Fix
Drive failure, failed NIC, dead PSU — we carry common spare parts and are authorised to perform field replacements under OEM and third-party maintenance agreements.
- Common spares carried in-country
- OEM-authorised field replacements
- Pre-staged parts for planned swaps
- Post-work verification & sign-off
Media & Tape Management
Backup tape rotation, media vaulting, and offsite transport — handled by vetted, bonded engineers who understand chain-of-custody and data security requirements.
- Daily / weekly tape rotation
- Offsite vaulting & secure transport
- Chain-of-custody documentation
- Encrypted media handling
Circuit & Power Verification
Cross-connects, power feeds, and telco circuit testing that your remote team simply can't do over a screen. We verify continuity, speeds, and handoffs end to end.
- Cross-connect installation & testing
- Power feed verification & labelling
- Telco circuit testing & escalation
- OTDR & cable certification
Audit & Documentation
We walk the floor, photograph every asset, record serial numbers, and map cabling — giving you an accurate, up-to-date picture of what's in your remote facility.
- Full rack-by-rack asset audit
- Serial number & warranty capture
- Cable plant photography & mapping
- Delivered as spreadsheet or CMDB import
When You Need
Boots on the Ground
Smart Hands is the answer to one of the most common enterprise IT problems: skilled people in the wrong place. Geography shouldn't block your operations.
Our engineers integrate seamlessly with your remote team — joining bridge calls, following your runbooks, and escalating intelligently. They're an extension of your team, not a contractor reading a ticket.
You have no local IT staff at a branch or colo
Your engineers are in London. The rack is in Warsaw. We're the team on the ground.
OEM support requires a local engineer on-site
Many OEM remote-support cases require physical presence before they'll escalate. We satisfy that requirement — fast.
You need out-of-hours work done without travel
Maintenance windows at 2am in Singapore don't require a flight. We dispatch locally, you manage remotely.
You're migrating hardware across multiple sites simultaneously
Coordinated multi-site changes need coordinated local hands. We synchronise across regions on a single project call.
We Show Up. On Time.
Every dispatch is backed by a contractual SLA. Choose the tier that matches your risk profile.
Emergency
Dispatch
2 hours
On-site
4 hours
24/7/365 — P1 incidents
Urgent
Dispatch
4 hours
On-site
8 hours
24/7 — business-critical
Standard
Dispatch
Same day
On-site
Next day
Business hours
Scheduled
Dispatch
Planned
On-site
Agreed
Pre-booked maintenance
One Call.
Any Country.
We maintain an active network of vetted, background-checked engineers across 76 countries. Every engineer is pre-qualified, insured, and familiar with the datacenters in their region — including access procedures, security requirements, and local regulations.
No cold dispatches. No finding someone on a freelance platform. Our engineers are known quantities — tested, contracted, and on standby.
A Dispatch in 6 Steps
From your call to a closed ticket — here's exactly what happens.
You raise the request
Via portal, phone, or email. Include the site, task brief, and your preferred runbook or we'll work to ours.
We confirm scope & SLA
Your account manager or NOC confirms the dispatch within 15 minutes and assigns the nearest qualified engineer.
Engineer gains site access
We handle pre-notification, access cards, and escort requirements. No last-minute access surprises.
Live bridge with your team
Engineer joins your call or chat. You see what they see. You guide. They act. Real-time, collaborative.
Task completed & verified
Engineer confirms completion with photos, cable labels, and any test results. You sign off remotely.
Report delivered & ticket closed
Full written report lands in your inbox within the hour — time-stamped, photographic, and audit-ready.
Need an Engineer
On-Site Today?
Tell us the site, the task, and your timeline. Emergency requests acknowledged within 15 minutes. Scheduled work quoted within 2 hours.
Emergency line answered 24/7/365. No ticket required for P1 callouts.